Clinic Policies

Telephone Calls
We welcome your phone calls regarding questions and concerns about your child. We ask that you leave a message with the person answering the phone and the nurse will return your call. We strive to return all calls by the end of the day.

After-Hours Calls
For emergencies, please call 911. We have an on-call provider available for urgent after-hours calls that require immediate assistance. The on-call provider will NOT be able to handle routine office matters such as scheduling an appointment or routine medication refill requests. Routine matters will be handled during our normal business hours. For your child’s safety, we do not prescribe medications after-hours.

Appointments
We prefer that well-child appointments be scheduled in advance. If you are more than 15 minutes late for your scheduled appointment, you will be asked to reschedule.

No-Show Policy
We will send appointment reminders prior to each appointment. A fee will be billed to those who fail to cancel an appointment at least 24 hours in advance. This fee is not covered by your insurance. Any patients that have more than 3 No Show appointments will be discharged from our office.

Insurance and Payments
We are required to collect insurance copayments at every visit. For self-pay patients, payment is due on the date of service.

Medical Forms
Medical forms will be completed within two business days.

School Excuses
We provide school excuses only for days that patients are seen in our clinic.

Paperwork
All record requests will require 24 hours notice. All forms needed to be filled out by a provider will require 3 days notice.

Vaccine Policy
We firmly believe in the effectiveness and safety of vaccines to prevent serious illness and save lives. We firmly believe that vaccinating children and young adults may be the single most important health promoting intervention we perform as health care providers and that you can perform as parents/caregivers. The recommended vaccines and their schedules are the result of years and years of scientific study and data-gathering on millions of children by thousands of our brightest scientists and physicians. If you should refuse to vaccinate your child, we will ask you to find another health care provider who shares your views.